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In 2019, Bogotá was a finalist for the Cities of Service Engaged Cities Award for its user-friendly Citizen Input Data Dashboard and new mobile app to better collect citizen complaint data. The award elevates city-led strategies that most successfully engage citizens to help create and implement solutions to pressing local problems. The city created a new app and re-engineered its online complaint system to make it more citizen-friendly and easier for city staff to analyze and quickly respond to community needs.