The Cities of Service Playbook can guide cities of any size and makeup, i.e. whether mayor-council, council-manager. It guides city leaders in the development of a citywide service plan – an essential, living document that establishes goals and means, evolves over time with city priorities, and is key to successful implementation of Impact Volunteering initiatives.

This Playbook provides examples and planning tools to help cities assess needs and arrive at their own unique plans. Many cities use the Playbook as a step-by-step guide while others reference specific sections and/or resources.