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Service Plan

Miami, Florida Service Plan

Executive Summary

Mayor Tomás P. Regalado’s citywide Service Plan provides a comprehensive picture of the city’s strategic priorities and will connect Miami residents to volunteer initiatives that address local challenges to create a positive impact. The City of Miami has been a member of the Cities of Service coalition since 2010. In 2014, Mayor Tomás Regalado signed the Declaration of Service, reaffirming Miami’s commitment to engaging and leveraging resident volunteers as a key city resource. In 2016, Miami was one of three cities in the nation to receive a Cities of Service Leadership Grant. This grant supports the development of this high-impact service plan which aims to improve the social fabric of the city through increased civic and volunteer engagement on the key priority issue of education.

The Miami Service Plan is the product of a ten-month planning process, led by Mayor Tomás P. Regalado and executed by Miami’s Chief Service Officer, Raul Hernandez. An extensive landscape analysis guided the identification of the priority focus area (education) and the development of volunteer-driven high-impact service initiatives (Graduation Coaches and Education Success). The landscape analysis included one-on-one meetings, discussions, conference calls, and consultations with hundreds of stakeholders from the public and private sectors, key members of the administration, and community leaders representing nonprofits, businesses, foundations, neighborhood and service associations, universities, the Miami Dade County Public Schools District, law firms, and leaders from other cities that have implemented similar initiatives through the support of Cities of Service.

The Service Plan focuses on leveraging volunteers to address the city’s needs related to the City of Miami Strategic Plan priority of Education & Economic Access. The Mayor’s commitment to increased civic engagement will include implementing the Graduation Coaches and Education Success high-impact service initiatives.

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